Refund policy

Effective Date: 17/07/2026

At Kalanidhi, every saree is carefully inspected and packed before dispatch to ensure it reaches you in excellent condition. We understand that shopping online requires trust, and we strive to make your experience simple, transparent, and hassle-free.

Please read the following policy carefully before placing your order.

1. Cancellation Policy

Orders may be cancelled only before they are shipped from our warehouse.

If your order is cancelled before dispatch, a full refund will be processed to your original payment method.

Once an order has been shipped, it cannot be cancelled.

If your order includes any customization or add-on service such as Fall & Pico, Tassel Finishing, Ready-to-Wear Conversion, Stitched Blouse, Gift Packaging, or any other customization, cancellation is not permitted once processing has begun.

2. Return Policy

We offer a 3-day (72-hour) return window from the time your order is marked as delivered.

To request a return, please contact our support team within 72 hours of delivery.

The returned saree must:

Be unused and unworn.
Be unwashed and unaltered.
Have all original tags, labels, accessories, and packaging intact.
Be returned in the same condition in which it was delivered.

Returns requested after 72 hours of delivery will not be accepted.

3. Exchange Policy

We offer a 7-day exchange window from the date of delivery.

Customers may exchange an eligible saree for another available product.

A handling and reverse logistics fee of ₹199 per saree will apply for customer-initiated exchanges.

If the replacement product costs more, the price difference must be paid before dispatch.

If the replacement product costs less, the remaining amount will be refunded as Store Credit.

Exchange requests are subject to stock availability.

Products received through an exchange are not eligible for another exchange or refund.

4. Refund Policy

Once the returned product reaches our warehouse, it will undergo a quality inspection.

After approval, refunds are processed within 7–10 business days.

Prepaid Orders

Refunds are issued to the original payment method.

A refund processing fee of ₹199 per order may be deducted where applicable.

Cash on Delivery (COD) Orders

Refunds for COD orders are issued as Store Credit only.

Store Credit is valid for 60 days from the date of issue and cannot be extended after expiry.

Shipping charges, Cash on Delivery charges, gift wrap charges, and optional service charges are non-refundable.

5. Incorrect, Damaged or Defective Products

If you receive:

A damaged product
A defective product
An incorrect product
A product with missing items

Please notify us within 24 hours of delivery.

Your request must include:

Clear photographs of the product.
Photographs of the packaging.
An uninterrupted unboxing video.
Your Order ID.
A brief description of the issue.

Failure to report within 24 hours may result in rejection of the claim.

If the issue is verified by our team, Kalanidhi will arrange a replacement or refund at no additional cost.

6. Refusing Damaged Deliveries

If you notice that the outer package is severely damaged or appears tampered with before accepting delivery, we recommend refusing the shipment and informing our support team immediately.

7. Reverse Pickup & Return Process

Reverse pickup is available only in serviceable locations.

Pickup will be attempted a maximum of two times.

If pickup cannot be completed due to location restrictions or unsuccessful attempts, the customer will be required to ship the product to our warehouse.

Customers are advised to keep the courier receipt or shipment acknowledgment until the return process is completed.

Kalanidhi is not responsible for return shipments that cannot be verified.

8. Products Not Eligible for Return or Exchange

The following products are not eligible for return, exchange, or refund:

Sarees with Fall & Pico completed.
Sarees with Tassel Finishing.
Ready-to-Wear or Pre-Draped sarees.
Sarees with a stitched or customized blouse.
Customized or specially altered products.
Products clearly marked as Final Sale, Clearance, or Non-Returnable.
Gift cards or promotional vouchers.
Products damaged due to improper use after delivery.

9. Add-On Services

The following optional services are considered customized services and are non-refundable, non-exchangeable, and non-cancellable once processing begins:

Fall & Pico
Tassel Finishing
Ready-to-Wear Conversion
Stitched Blouse
Gift Packaging
Any customization or optional service selected during purchase

The Return, Refund, and Exchange Policy applies only to the saree and not to these add-on services.

10. Return to Origin (RTO)

If an order is returned to us because of:

Refusal to accept delivery
Incorrect or incomplete shipping address
Customer unavailable for delivery
Failed delivery attempts
Cancellation after dispatch

Any applicable refund will be processed after deducting the forward and reverse shipping charges incurred.

11. Colour & Product Appearance

We make every effort to display our sarees as accurately as possible.

However, slight variations in colour may occur due to:

Mobile or monitor display settings
Lighting during photography
Screen resolution
Device calibration

Such variations are natural and shall not be considered manufacturing defects.

12. Handcrafted Product Disclaimer

Many sarees feature handcrafted weaving, embroidery, zari work, prints, or artisan detailing.

Minor variations in weave, motifs, zari placement, embroidery, texture, or finish are inherent characteristics of handcrafted products and enhance their uniqueness. These natural variations are not considered defects.

13. Care Instructions

Unless otherwise mentioned on the product page, we recommend Dry Clean Only for the first wash.

Kalanidhi is not responsible for damage caused by improper washing, ironing, storage, or handling after delivery.

14. Eligibility Conditions

To qualify for a return or exchange, the product must:

Be unused and unworn.
Be free from stains, perfume, makeup, deodorant marks, or odors.
Have all original tags attached.
Include all accessories received with the order.
Be returned in its original branded packaging.

Products that fail our quality inspection may be returned to the customer without any refund or exchange.

15. Delivery Delays

Estimated delivery dates are provided for convenience only.

Delivery timelines may be affected by courier delays, weather conditions, public holidays, natural calamities, strikes, government restrictions, or other circumstances beyond our control.

Kalanidhi shall not be liable for such delays.

16. Fraud Prevention

Kalanidhi reserves the right to reject return, refund, or exchange requests in cases involving suspected misuse of the policy, fraudulent claims, repeated abuse, or products that do not satisfy the eligibility criteria.

17. How to Request a Return or Exchange

You may contact our Customer Support through:

Email: kalanidhi.support@gmail.com

WhatsApp: +91 8320170055

Please include:

Order ID
Product photographs
Unboxing video (if applicable)
Description of the issue

Our support team will respond within 24–48 business hours.

18. Processing Timelines

Request	Timeline
Return request review	2–3 business days
Reverse pickup	Subject to courier availability
Refund processing	7–10 business days
Exchange dispatch	2–5 business days after approval
Store Credit validity	60 days

19. Registered Business Details

Brand Name: Kalanidhi

Registered Business Name: SOMERA LIFESTYLES LLP

Warehouse Address: Shop No. 11, Lower Ground, Kohinoor Tex Market, Surat Textile Market, Surat, Surat City, Gujarat, India, 395002

Support Email: kalanidhi.support@gmail.com