Shipping policy
Effective Date: 18-07-2026
At Kalanidhi, we are committed to delivering your order safely and promptly. Every saree is carefully inspected, packed, and dispatched with utmost care to ensure it reaches you in excellent condition.
Please read our Shipping & Delivery Policy before placing your order.
1. Shipping Coverage
- We currently ship across India.
- At present, we do not offer international shipping.
- If international shipping becomes available in the future, the policy will be updated accordingly.
2. Shipping Charges
Our shipping charges are as follows:
- Free Standard Shipping on all prepaid orders above ₹1,000.
- A shipping fee of ₹100 applies to orders below ₹1,000.
- Any promotional free shipping offers will be applicable only during the specified campaign period.
Shipping charges, if applicable, will be displayed during checkout before payment.
3. Partial Cash on Delivery (Partial COD)
To ensure smooth order processing, Partial COD is available for orders with a cart value above ₹3,000.
Under this option:
- 10% of the total order value must be paid in advance via UPI at the time of order confirmation.
- The remaining balance can be paid in cash upon delivery.
Failure to complete the advance payment within the specified time may result in cancellation of the order.
4. Order Processing
- Orders are generally processed within 1–3 business days after successful order confirmation.
- Orders are not processed on Sundays or public holidays.
- Orders containing customized services such as Fall & Pico, Tassel Finishing, Ready-to-Wear Conversion, or Stitched Blouse may require additional processing time.
Once your order is dispatched, you will receive shipping confirmation along with tracking details.
5. Estimated Delivery Time
After dispatch, delivery usually takes 4–7 business days, depending on your delivery location.
Delivery timelines are estimates and may vary due to:
- Courier partner operations
- Remote or non-serviceable locations
- Weather conditions
- Public holidays
- Festivals
- Natural calamities
- Government restrictions
- Other unforeseen circumstances
While we strive to deliver within the estimated timeframe, Kalanidhi cannot guarantee delivery on a specific date.
6. Order Tracking
Once your order has been shipped, tracking details will be shared through the contact information provided during checkout.
You may receive updates via:
- SMS (where available)
Customers are encouraged to track their shipments regularly using the provided tracking information.
7. Shipping Address
Please ensure that your shipping address, mobile number, and email address are complete and accurate before placing your order.
If you need to update your delivery address, please contact us within 2 hours of placing the order.
Address modifications may not be possible once the order has been processed or dispatched.
Kalanidhi shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete address details provided by the customer.
8. Delivery Attempts
Our courier partners will normally attempt delivery up to two times.
If delivery cannot be completed due to:
- Customer unavailability
- Incorrect address
- Refusal to accept delivery
- Failure to answer courier calls
the shipment may be returned to our warehouse as Return to Origin (RTO).
Additional shipping charges may apply if the customer requests re-dispatch of an RTO order.
9. Damaged Packages
If the package appears tampered with, opened, or significantly damaged at the time of delivery, we recommend refusing the shipment.
Please contact our Customer Support immediately so we can investigate the matter and arrange an appropriate resolution.
For damage claims after accepting the shipment, customers must provide:
- Clear photographs of the product
- Photographs of the outer packaging
- An uninterrupted unboxing video
- Order ID
Damage claims should be reported within 24 hours of delivery.
10. Delayed or Lost Shipments
While we work with reliable logistics partners, delivery delays may occasionally occur.
If your shipment has not been delivered within the expected timeframe, please contact our Customer Support.
If a shipment is confirmed as lost in transit after investigation with the courier partner, Kalanidhi will arrange either:
- A replacement product (subject to availability), or
- A refund, as applicable.
11. Return to Origin (RTO)
Orders may be returned to our warehouse if:
- Delivery is refused by the customer.
- The delivery address is incorrect or incomplete.
- The customer is unavailable after repeated delivery attempts.
- The shipment remains unclaimed.
For RTO orders, any applicable refund will be processed after deducting the actual forward and reverse shipping charges incurred.
12. Delivery Delays Beyond Our Control
Kalanidhi shall not be held responsible for delays caused by events beyond our reasonable control, including but not limited to:
- Weather conditions
- Floods or natural disasters
- Political disturbances
- Strikes
- Government restrictions
- Transport disruptions
- Courier partner operational issues
Such events may affect dispatch and delivery timelines.
13. Contact Us
For any shipping or delivery-related assistance, please contact us:
Brand Name: Kalanidhi
Registered Business Name: SOMERA LIFESTYLES LLP
Support Email: kalanidhi.support@gmail.com
WhatsApp: +91 8320170055
Customer Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM (IST)
By placing an order with Kalanidhi, you acknowledge that you have read, understood, and agreed to this Shipping & Delivery Policy.
